October 22, 11:00 a.m. - 1:30 p.m. Skills and techniques for de-escalation.

Many of us tend to freeze or flee when it comes to conflict. That is likely because we do not have lots of experiences where we felt confident about what to do and were able to resolve or de-escalate the situation. Come learn some of the skills and techniques and have opportunities to practice them in a safe environment.
This in-person training is open to everyone and will be particularly helpful to members of our welcome and security teams. Lunch provided. Email This email address is being protected from spambots. You need JavaScript enabled to view it. to sign up.